Bienvenue au
Fairmont Royal Pavilion

Normand B.

Modifié le 20-03-2023

Le rapport qualité/prix ne tient plus.

Site incroyable mais l'hôtel vieillit et manque de maintenance. C'était notre dixième séjour et nous avons vu la situation se détériorer au cours des ans. Le menu des restaurants n'est pas à la hauteur et le rapport qualité/prix laisse à désirer. Des erreurs de facturation multiples nous ont embarrassé. Des frais nous ont été chargés pour le déjeuner pourtant gratuit. Le réseau WiFi n'était pas stable et n'était pas disponible sur la plage. Le Fairmont est devenu au mieux un 3 étoiles et demi et les prix chargés ne sont pas justifiés. Nous y retournerons pour la vue sur la mer et la plage même si celle-ci s'est également détériorée au cours des années. Beaucoup de morceaux de corail rendent l'entrée et la sortie de l'eau difficile.

M. D.

Modifié le 18-07-2022

Séjour aux petits soins

Bonjour, Ma compagne et moi-même avons passé un séjour très agréable en votre compagnie. L'accueil et la gentillesse de l'ensemble du personnel a réussi à parfaire le déroulement de notre séjour dans ce lieu paradisiaque. Nous regrettons peut-être s'il y avait quelque chose à redire, le buffet du petit déjeuner qui pourrait-être plus varié, plus local et plus moderne. Il était néanmoins de bonne qualité. Encore un grand merci à toute l'équipe du Fairmont ! Bien à vous, M. D.

G S.

Modifié le 18-05-2022

Site parfait, beaux espaces intérieurs et extérieurs, on y mange très bien

Eleri W.

Modifié le 23-11-2023

Incredible staff, superb location - shame it was a building site

From the moment we booked our celebratory break with our friends to the Fairmont , it was clear the staff were amazing . When we arrived , we were not disappointed - we were welcomed with such warmth and loved our beachfront suites and direct access to the beach . Unfortunately our trip was flawed , because there were some renovations going on , which we were not made aware of , a lot of noise from the work and no beach restaurant / nice bar area made available to us . Only an eyesore of an area covered in plastic sheeting . If it wasn’t for the Lonestar and Ju’s Ju’s we would have been stuck for places to dine at lunchtime which did affect our stay .

Renee R.

Modifié le 23-11-2023

Everything perfect

Loved my room and the crisp clean sheets. Excellent and abundant bath amenities. Special appreciation for my person butler, Dawn. Shout out to Ryan on the hobie cat/paddle board who showed me the most fun and amazing morning and, most importantly, the driver Roger Thompson. We went on an island tour and he really heard me when I told him the types of things that I was interested in seeing. The perfect guy. Trustworthy, reliable, engaging. Totally Professional.

Unknown

Modifié le 22-11-2023

Lovely room and staff the hotel is shabby and neglected with the breakfast room and bar not up to 3 star standard

staff brilliant hotel apart from room is terrible

John K.

Modifié le 22-11-2023

Our favourite hotel

The Fairmont Royal Pavilion is one of our favourite hotels so it was a big disappointment to see that it was not up to its historical best. Not being informed that the Tabors restaurant and bar were closed is unacceptable. The rebuilding work was disruptive, noisy and messy. Work starting at 07.00 annoying but I suppose it was necessary to get the work completed for future guests. Substituting the Terrace restaurant nearly worked - evenings were good, breakfast OK but lunch a disaster. The breakfast issue was staff - there seemed to be plenty of people but training was poor - no milk, no butter, butter pots empty, tea and coffee often did late to arrive and had to be chased.. The computer seating system was obviously in introductory phase and que busting was often non existent. Our room had a leak which was reported to our Butler, a maintenance man did arrive next day and we arranged for him to return next day whilst were were at breakfast but he diid not return. The leak was not a big issue until the later part of our holiday when it rained significantly. We again reported the leak at checkout. Fortunately the Fairmont staff saved the holiday - Dawn our Butler was 1st class, the team leader on the beach beds was excellent, the reception team were excellent. We had a late return flight to the UK and the team found us a hospitality room the complete day - many thanks for this. Food was also good and well presented. Jean Christophe, the Fairmont is a great hotel which we have used many times, but this visit was below standards of a 5 star hotel and poor value on this visit.

Unknown

Modifié le 21-11-2023

It's not a 5 star property at any means

The room we stayed in smelled of mildew. It's was a ocean front suite that we paid alot for. The ac dripping the whole stay. The restaurant, you couldn't keep the flies away. And Hot. The property overall was a 3 at most star. Was not happy.

Md

Modifié le 21-11-2023

Very poor experience. Like a Rat Motel. Lower your price to $100 per night.

1) no hot water at 4.30 am on check out day. So couldn’t shower before a flight. Unacceptable. 2) no TV for 2 days. Was told no TV as it was an island wide problem. Wrong. Friends at the Hilton had TV. 3) one evening when short of time for formal dinner, I couldn’t enter the room. Lock didn’t work. Technician eventually came and replaced the lock battery. Unacceptable. Lock batteries on all rooms should be routinely replaced before they run out. 4) no fridge in the room. Unacceptable.

Tim M.

Modifié le 17-11-2023

Fantastic location and wonderful staff

We loved the hotel and our beachfront suite. All the staff were extremely friendly and helpful.