Bienvenue au
Fairmont Beijing

Laurent

Modifié le 2023-06-21

Bien situé mais vieillot

L’hotel est bien situé mais il mérite vraiment d’être entretenu voire rénové. Vieille moquette pleine de tâches, climatisation rustique qui ne fonctionne pas bien (j’ai du faire appel aux services techniques pour ça et pour les toilettes pareil, en panne!)

Diels D.

Modifié le 2023-09-22

ya, but....

as member of Accor, was told to wait for member-floor, after one hour waiting time, they told directly still not ready, I was reaching the hotel at 15:30pm..... not 10:30am....... most of staff are master of phone players, every time walk through the lobby, you can easily see them play phone around.... when asking something about hotel restaurant or services... most of times unsure, or do not know.... first time and also last time. air condition is not good enough for me, there is no air condition, but air... hotter air....

Tom

Modifié le 2023-09-09

Strange and generally poor experience

The service at this hotel seems to have dramatically declined in recent times. From check in to the restaurants etc the staff are unprofessional and dismissive. I'm not sure what vibe the hotel is going for, but the lights everywhere (even in the rooms) are so dim that it perpetually feels like nighttime, very weird. Quality of food and bev in the restaurant on LL is also quite poor compared to other 5 star hotels in the city. Not a fan.

Duff

Modifié le 2023-08-11

Very nice hotel

Exceptional staff and service

Unknown

Modifié le 2023-08-02

Very efficient staff

Unknown

Modifié le 2023-07-11

High standard of service as usual

Staff are friendly, service are up to a high standard

Christopher C.

Modifié le 2023-07-06

Well located hotel with great services

I was welcome n great by the hotel manager Mr mark . A polite n efficient person who always makes my day complete . Great service award for his service n excellent trust in his work. I actually book a night stay with Fairmont hotel n spend the next 5 nights in another hotel . But due to his diligence in getting a room for me with also his effectiveness, I cancelled my other hotel stay n extended with Fairmont . I must say that this hotel 5 star rating is not completed without his presence . Thoughtfulness , patience and excellent communication skill is his strength .

Yun

Modifié le 2023-06-21

well located, yet not a decent stay

Premier service just cannot offset the cracks, bulges, crumbling pointing and damp patches of the rooms. Wall paper started peeling off, the paint of sliding door flaked off, basin and tap badly stained. Would shell out ¥2000 for a decent overnight stay in a better maintained hotel rather than revisit this one.

Lihua Y.

Modifié le 2023-03-19

Good stay

Always feel safe and assured for all your services

Peter A.

Modifié le 2023-02-27

Going the Extra Mile

I'm a regular at Fairmont Beijing. It's my home away from home when I go to Beijing. It's great to be remembered by staff throughout the hotel. On this occasion I wanted to note an extra special effort. I had left my medication in the bathroom when I checked out. It's something that I had assumed that housekeeping would throw in the rubbish as they prepared for the next guest. However, today, less than a week since I returned to Shanghai, a small parcel containing my medicine has arrived at my office. My special thanks to the housekeeper who was looking after my room and to Front Desk for sending the medicine to me. That's going the extra mile. Thank you.